ISO 9001:2008 y la investigación de la satisfacción del cliente

  1. Fernando Elizagarate Ubis
  2. Jesús María Larrañaga Lesaca
  3. Rosa María Rio Belver
Book:
Industrial engineering as university third mission agent: book of full papers
  1. Dña Izaskun Alvarez (coord.)
  2. Dña Enara Zarrabeitia (coord.)

Publisher: Departamento de Organización de Empresas ; Universidad del País Vasco = Euskal Herriko Unibertsitatea

ISBN: 978-84-95809-79-7

Year of publication: 2010

Pages: 1234

Congress: International Conference on Industrial Engineering and Industrial Management (14. 2010. San Sebastián)

Type: Conference paper

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