Antecedents of customer loyalty in residential energy markets: Service quality, satisfaction, trust and switching costs

  1. Ibáñez, V.A.
  2. Hartmann, P.
  3. Calvo, P.Z.
Revue:
Service Industries Journal

ISSN: 0264-2069,  1743-9507

Année de publication: 2006

Volumen: 26

Número: 6

Pages: 633-650

Type: Article

DOI: 10.1080/02642060600850717 GOOGLE SCHOLAR
La source de données: Scopus