Antecedents of customer loyalty in residential energy markets: Service quality, satisfaction, trust and switching costs

  1. Ibáñez, V.A.
  2. Hartmann, P.
  3. Calvo, P.Z.
Journal:
Service Industries Journal

ISSN: 0264-2069,  1743-9507

Year of publication: 2006

Volume: 26

Issue: 6

Pages: 633-650

Type: Article

DOI: 10.1080/02642060600850717 GOOGLE SCHOLAR
Data source: Scopus