Antecedents of customer loyalty in residential energy markets: Service quality, satisfaction, trust and switching costs

  1. Ibáñez, V.A.
  2. Hartmann, P.
  3. Calvo, P.Z.
Aldizkaria:
Service Industries Journal

ISSN: 0264-2069,  1743-9507

Argitalpen urtea: 2006

Alea: 26

Zenbakia: 6

Orrialdeak: 633-650

Mota: Artikulua

DOI: 10.1080/02642060600850717 GOOGLE SCHOLAR
Datuen iturria: Scopus