E-service quality: An internal, multichannel and pure service perspective

  1. Barrutia, J.M.
  2. Charterina, J.
  3. Gilsanz, A.
Journal:
Service Industries Journal

ISSN: 0264-2069,  1743-9507

Year of publication: 2009

Volume: 29

Issue: 12

Pages: 1707-1721

Type: Article

DOI: 10.1080/02642060902793508 GOOGLE SCHOLAR
Data source: Scopus