Aplicación de la Gestión de Calidad Total en el gobierno local y su repercusión en la Dirección Estratégica urbanael caso de San Sebastián

  1. Amaia Bañales-Mallo 1
  2. María Leticia Santos-Vijande 2
  3. Mª Soledad Aguirre García 1
  1. 1 Universidad del País Vasco/Euskal Herriko Unibertsitatea
    info

    Universidad del País Vasco/Euskal Herriko Unibertsitatea

    Lejona, España

    ROR https://ror.org/000xsnr85

  2. 2 Universidad de Oviedo
    info

    Universidad de Oviedo

    Oviedo, España

    ROR https://ror.org/006gksa02

Revista:
Revista de estudios regionales

ISSN: 0213-7585

Año de publicación: 2018

Número: 112

Páginas: 67-103

Tipo: Artículo

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Otras publicaciones en: Revista de estudios regionales

Resumen

Excelencia en los gobiernos locales y su relación con la Dirección Estratégica urbana. Para ello, utilizando el método del caso, se analiza un único caso de carácter holístico en el que debido a las múltiples dimensiones y públicos urbanos, el objeto de estudio se acota al ámbito turístico. Los resultados obtenidos muestran que la aplicación de la GCT y del EFQM de Excelencia en el gobierno local es viable, y que pueden resultar de gran utilidad en el fomento de la Dirección Estratégica moderna urbana.

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Fuente de los datos: Dialnet