Publications in collaboration with researchers from Universitat d'Alacant (7)

2016

  1. TQM and market orientation in care home services

    International Journal of Quality and Reliability Management, Vol. 33, Núm. 8, pp. 1076-1098

2014

  1. Internal and external drivers for quality certification in the service industry: Do they have different impacts on success?

    Service Business, Vol. 8, Núm. 2, pp. 337-354

2013

  1. Internalization of quality management in service organizations

    Managing Service Quality, Vol. 23, Núm. 6, pp. 456-473

2012

  1. Benefits of the ISO 9001 and ISO 14001 standards: A literature review

    Journal of Industrial Engineering and Management, Vol. 5, Núm. 2, pp. 297-322

  2. The self-assessment process and impacts on performance: A case study

    International Journal for Quality Research, Vol. 6, Núm. 4, pp. 343-354

2011

  1. Do drivers matter for the benefits of ISO 14001?

    International Journal of Operations and Production Management, Vol. 31, Núm. 2, pp. 192-216

  2. ISO 14001 certification and financial performance: Selection-effect versus treatment-effect

    Journal of Cleaner Production, Vol. 19, Núm. 1, pp. 1-12