IÑAKI
HERAS SAIZARBITORIA
PROFESORADO CATEDRATICO/A DE UNIVERSIDAD
Juan José
Tarí
Publicaciones en las que colabora con Juan José Tarí (4)
2016
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TQM and market orientation in care home services
International Journal of Quality and Reliability Management, Vol. 33, Núm. 8, pp. 1076-1098
2014
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Internal and external drivers for quality certification in the service industry: Do they have different impacts on success?
Service Business, Vol. 8, Núm. 2, pp. 337-354
2012
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Benefits of the ISO 9001 and ISO 14001 standards: A literature review
Journal of Industrial Engineering and Management, Vol. 5, Núm. 2, pp. 297-322
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The self-assessment process and impacts on performance: A case study
International Journal for Quality Research, Vol. 6, Núm. 4, pp. 343-354