NalyticsNatural Speech and Text Analytics
- Ander González-Docasal
- Naiara Pérez
- Aitor Álvarez
- Manex Serras
- Laura García Sardiñas
- Haritz Arzelus
- Aitor García Pablos
- Montserrat Cuadros Oller
- Paz Delgado
- Ane Lazpiur
- Blanca Romero
ISSN: 1135-5948
Año de publicación: 2020
Número: 65
Páginas: 119-122
Tipo: Artículo
Otras publicaciones en: Procesamiento del lenguaje natural
Resumen
Call centres have long demanded technology for analysing the data they manage. In this context, we present Nalytics, a platform that integrates Speech and Text Analytics in Spanish in a modular design, and capable of customising its models to the users' demands.
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