An empirical study on the ceremonial adoption of ISO 9000 in Basque organizations

  1. Iñaki Heras Saizarbitoria 1
  1. 1 Department of Business Organization, University of the Basque Country
Revista:
Orkestra Working Paper Series in Territorial Competitiveness

ISSN: 1989-1288

Año de publicación: 2011

Número: 2

Tipo: Documento de Trabajo

Otras publicaciones en: Orkestra Working Paper Series in Territorial Competitiveness

Resumen

Este trabajo pretende obtener evidencias sobre la adopción ceremonial de ISO 9000, uno de los modelos de gestión más importantes utilizados dentro del paradigma de la Gestión de la Calidad, y que en la literatura académica se ha relacionado con las innovaciones de tipo organizativo. A tal efecto, se llevó a cabo un extenso trabajo de campo cualitativo basado en entrevistas en profundidad a directores generales, directores intermedios y empleados, así como en observación participativa realizada en ocho empresas vascas que contaban con cierta experiencia en la adopción del estándar ISO 9000. Los resultados obtenidos muestran que las empresas analizadas tienden a adoptar ISO 9000 de forma ceremonial influidas más por diversas contingencias organizativas internas, que por presiones del entorno institucional.

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