El cambio organizativo e institucional en las cooperativas de Mondragónel caso de la cooperativa AMPO

  1. Altuna, Rafael
  2. Urteaga, Eguzki
RIO: Revista Internacional de Organizaciones

ISSN: 1886-4171 2013-570X

Year of publication: 2013

Issue Title: Protección social, discapacidad e inclusión social

Issue: 11

Pages: 171-190

Type: Article

DOI: 10.17345/RIO11.171-190 DIALNET GOOGLE SCHOLAR lock_openDialnet editor

More publications in: RIO: Revista Internacional de Organizaciones


This article analyzes organizational and institutional change in cooperatives by focusing on the case of the AMPO cooperative, which was a member of the Mondragon Group until 2008. This study reveals how a new management model, inspired by Koldo Saratxaga's theory, was implemented in the cooperative in 2003. This has led to changes to leadership and management style, to individual participation and management, to work processes, structures and contents and, finally, to organizational culture. These changes have brought about good quantitative results and a new client-centred strategy that has been the essential to the whole process.

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