Electronic Service Quality and Value: Do Consumer Knowledge-Related Resources Matter?

  1. Barrutia, J.M.
  2. Gilsanz, A.
Revue:
Journal of Service Research

ISSN: 1094-6705 1552-7379

Année de publication: 2013

Volumen: 16

Número: 2

Pages: 231-246

Type: Révision

DOI: 10.1177/1094670512468294 GOOGLE SCHOLAR