The impact of ISO 9001 standard and the EFQM model: The view of the assessors
- Heras-Saizarbitoria, I.
- Casadesús, M.
- Marimón, F.
ISSN: 1478-3363, 1478-3371
Année de publication: 2011
Volumen: 22
Número: 2
Pages: 197-218
Type: Article
Revue:
Total Quality Management and Business Excellence
